Terms of use

Last updated 23 October 2026

What Prenda is

Prenda is a listing site. Shops — pawnshops, jewellers and other businesses — publish items they are selling, some of them forfeited or auction goods; buyers browse and then visit the branch to inspect and buy. There is no online payment, no deposit, no bidding, and no reservation through this site.

In these terms, “shop” means any business that lists items on Prenda, whether or not it is a pawnshop. Where something applies only to pawnshops, it says so.

We are not a party to the sale. The contract is between you and the shop. We do not own, inspect, hold, ship or guarantee any item, and we do not take a cut of the sale.

For buyers

• Call the shop before you travel. A listing is not a reservation, and an item can leave the sale at any time — sold to another buyer, or, at a pawnshop, redeemed or renewed by the person who pawned it. A listing may still be showing when the item is already gone.
• Prices can change without notice, and often go down — shops frequently reduce the price of items that have gone unsold for a while. The figure on a listing is the shop’s asking price on the day it was posted, not a promise, and some shops share price only on enquiry. Confirm it with the shop.
• Inspect before you pay. Auction and forfeited goods are sold as-is; any other item is sold on the shop’s own terms. Either way, any warranty, authentication or return policy is the shop’s, not ours.
• Nobody from Prenda will ever ask you to send money, a deposit, or a “reservation fee” online. If someone does, it is not us.

For shops

• List only items you are lawfully entitled to sell, and keep status and price current.
• Your listings, branch details and contact numbers are public. Do not upload anything you are not willing to publish — including photos that identify the previous owner.
• You are responsible for your own regulatory obligations — for a pawnshop, that includes BSP pawnshop rules and record-keeping duties. Prenda is a shop window, not a compliance system.
• A “Verified” badge means we have checked the shop exists and the branch details are real. It is not an endorsement of any item.
• We may remove a listing or suspend an account for anything unlawful, misleading, or unsafe. Administrator actions are logged.

Billing, cancellation and refunds

This section applies to shops that pay for Premium. Buyers never pay Prenda anything.

• Plans. Starter is free. Premium is ₱599 a month, paid one month at a time. The price you see is the full amount you pay, with no hidden fees, and there is no commission on your sales.
• Your first 2 months. Every new shop gets unlimited listings and photos for 2 months from the day its account is created, free, with no payment details needed. That free period is given once per business. Opening a new account for a shop that has already had it does not start another one.
• You pay in advance, and nothing renews automatically. You pay through PayMongo. Premium starts once the payment is confirmed and lasts for the period you paid for. We never charge you automatically. To keep Premium, pay again. If you pay before your current period ends, the new period is added on top and you lose no days.
• When a paid period ends, your shop moves to the free Starter plan by itself. Nothing is taken down or deleted. Listings already live stay live. Starter only limits how many new listings and photos you can add.
• Cancel any timefrom your Subscription page. There is no fee, and you don’t need to call or email us. Cancelling keeps Premium until the end of the period you have already paid for, and you can undo it until then.

Refunds. Payments are not refundable. That includes unused days after you cancel. We refund a payment in full only when the fault is ours:

1. you were charged twice for the same period;
2. you were charged an amount different from the price shown when you paid; or
3. you paid, Premium was never switched on, and we could not fix it within 3 business days of you telling us.

If Prenda is unavailable for more than 72 hours in a row because of a fault on our side, we add the lost days to your Premium. If you would rather have money back, we refund the payment for that month.

How to ask. Email dan.navarez@prenda.ph within 30 days of the payment, with its reference number (it starts with PRD- and is shown on your Subscription page). We reply within 7 days. An approved refund goes back to the payment method you used, within 15 business days, and payment fees are not deducted from it. We may also refund in other cases as a goodwill gesture, but doing so once does not oblige us to do it again.

Please talk to us before disputing a charge with your bank or e-wallet. While a dispute (chargeback) is open, the Premium period that payment covered is suspended.

Price changes. We will tell you at least 30 days before a price change takes effect. A period you have already paid for always keeps the price you paid.

Your photos, and posting to social media

Your photos and listing details stay yours. Publishing a listing gives Prenda permission to show it on this site, and to publish it to Prenda’s own Facebook Page and Instagram. That permission is non-exclusive — you keep using your photos anywhere you like — and it covers nothing else. We do not sell them, and we do not use one shop’s photos to advertise another.

You are the one who posts.There is a button in your dashboard that publishes a batch of your listings to Prenda’s Facebook Page and Instagram, with your shop named so buyers can find you. Nothing goes out unless you press it. To stop, simply stop posting; if you want something already published taken down, tell us which post and we will remove it.

Posting sends those photos, your captions and your shop name to Meta, who run Facebook and Instagram. Photos are resized, padded and re-compressed to fit — Instagram refuses anything far off square. We pad rather than crop, so nothing is cut off.

Only upload photos you may publish. Ones you took, or otherwise have the right to — not a manufacturer’s press shot, and not a picture that identifies the person who pawned, sold or commissioned the item.

What deleting can and cannot undo. Removing a listing or your account deletes its photos from Prenda and stops us using them. It does not reach back into Facebook or Instagram: we do not keep a record of which post a listing went into, so we cannot find and delete it for you — send us the link and we will. And a post someone has already shared, screenshotted or saved is beyond anyone’s reach. Treat anything posted to social media as published for good.

If you are not a shop and a photo shows you, or shows something of yours you did not expect to see published, write to dan.navarez@prenda.ph and we will take it down. You do not need an account, and you do not need to explain yourself.

Your account

Keep your password to yourself and your details accurate. You can export or delete your account at any time from your account page, and buyers can also delete theirs in the Prenda app under Account. Deleting removes your profile, and for a shop its listings and photos. A shop account has to be deleted here rather than in the app, so that its uploaded photos are removed from storage first.

Availability

Prenda is a young service run by a small team on modest infrastructure. It may be unavailable, and listings may occasionally be wrong or stale. Do not rely on it as your only record of anything — shops should keep their own books.

Changes

These terms will change as the service grows. The date at the top always reflects the current version.

23 October 2026:the terms now say “shop” for any business that lists on Prenda, not only pawnshops, and mark the parts that apply only to pawnshops. For buyers and for pawnshops, nothing has changed. If your shop is not a pawnshop, the “For shops” and billing sections now name you directly — the listing rules, Prenda’s right to remove a listing or suspend an account, the free first two months (once per business), and Premium billing. That is how your account was already handled; the wording now says so.

See also our privacy policy.